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The scam typically unfolds in the following manner:
- A cold caller, claiming to be a representative of Microsoft, one of its brands or a 3rd party contracted by Microsoft (ex. GT Technologies), tells the victim they are checking into a computer problem, infection or virus that has been detected by Microsoft.
- They tell the victim they can help and direct them to a website that then allows the scammers to take remote control of the computer.
- The cold caller will then spend some time on the computer trying to demonstrate where the “problems” are and in the process convinces the victim to pay a fee for a service that will fix the computer.